Frequently Asked Questions

What is your return policy?

We offer a 10-day return policy on all items. Products must be in their original condition with tags attached.

How long does shipping take?

Standard shipping typically takes 3-8 business days. Express shipping options are available at checkout.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by location.

How long does processing take?

Orders are usually processed within 1–3 business days. Once shipped, you’ll receive a tracking number by email.

Do you offer order tracking?

Yes! Every order includes a tracking number so you can monitor your shipment in real time.

Can I cancel or change my order?

You may cancel or adjust your order within 12 hours of purchase. After the order is processed, we can no longer make changes.

What if my product arrives damaged?

Please send us a photo or video of the damaged item. We will immediately send a replacement or issue a refund.

Are your products safe for pets?

Absolutely! All items are made from pet-safe, non-toxic materials such as high-quality ABS, stainless steel, plush fabric, and BPA-free plastics.

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