Frequently Asked Questions

We offer a 10-day return policy on all items. Products must be in their original condition with tags attached.
Standard shipping typically takes 3-8 business days. Express shipping options are available at checkout.
Yes, we ship to most countries worldwide. International shipping times vary by location.
Orders are usually processed within 1–3 business days. Once shipped, you’ll receive a tracking number by email.
Yes! Every order includes a tracking number so you can monitor your shipment in real time.
You may cancel or adjust your order within 12 hours of purchase. After the order is processed, we can no longer make changes.
Please send us a photo or video of the damaged item. We will immediately send a replacement or issue a refund.
Absolutely! All items are made from pet-safe, non-toxic materials such as high-quality ABS, stainless steel, plush fabric, and BPA-free plastics.

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About TailMade Co

Welcome to TilMade Co., your trusted destination for high-quality, thoughtfully designed pet essentials. We believe pets aren’t just animals they’re family. Every product we create is built around one mission: to make life easier, happier, and more comfortable for pets and the people who love them.

⭐ Our Story

TilMade Co. was founded with a simple vision—to bring innovative, functional, and stylish pet products to everyday families. Like many pet parents, we noticed that most pet items were either overpriced, poorly made, or lacked features that truly solved real-life challenges.

So we set out to build a brand focused on:

  • Comfort for pets

  • Convenience for owners

  • Quality that lasts

  • Design that blends into modern homes

Today, TilMade Co. proudly serves customers across the world, delivering reliable products that make pet care effortless.

🐶🐱 What We Stand For

❤️ Pet-Centered Design

Every product is designed with real pet behavior, comfort, and wellness in mind.

💎 Premium Quality Materials

We use safe, durable materials that meet international standards.

🚚 Fast & Reliable Delivery

We ensure quick handling and safe delivery right to your doorstep.

🤝 Customer-First Approach

Your satisfaction is our priority. Our support team is always ready to help.

🌟 Our Products

From grooming tools to feeding accessories, travel essentials, and home comfort products TilMade Co. offers thoughtfully engineered solutions that:

  • Reduce daily stress for pet owners

  • Improve pet hygiene & comfort

  • Add convenience to busy lifestyles

  • Support healthier, happier pets

💬 Why Pet Parents Love Us

  • "Reliable quality I can trust for my dogs!"

  • "Innovative designs that actually make a difference."

  • "Finally, pet supplies that look good AND work great!"

📌 Our Promise

At TilMade Co., we don’t just sell pet products—we create meaningful tools that strengthen the bond between pets and their families.

Your pet deserves the best. We’re here to deliver it.

🐾 Thank You for Choosing TilMade Co.

We’re honored to be part of your pet’s everyday happiness.